Refund Policy

Refund Overview

Refund Methods

Refunds are issued to the original payment method used at the time of booking:

• Credit/Debit Card — refunded to the same card used for payment.
• Mada — refunded directly to your bank account.
• Apple Pay — refunded to your linked payment method.
• Bank Transfer — refunded to the originating bank account.
• Tabby / Tamara — refunded through the respective provider.

How to Request a Refund

1. 1Cancel your booking through your account or by contacting support.
2. 2Our team will review your request within 24 hours.
3. 3You will receive a refund confirmation email with the amount and timeline.
4. 4Refunds are processed within 5–7 business days depending on your bank.

Non-Refundable Items

• Booking processing fees (if applicable).
• Add-on services or upgrades purchased separately.
• No-show situations without prior notice.